The award ceremony took place in Johannesburg in February, and honoured top vehicle insurers, and OEMs, as well as paint and equipment suppliers, for excellence in service provision to SAMBRA members.
SAMBRA, a proud Association of the Retail Motor Industry Organisation (RMI) represents the majority of motor body repairers in the country. SAMBRA focuses on creating and maintaining industry sustainability and development and the annual Awards is one of its flagship projects.
“The SAMBRA Survey upon which these awards are based, has been conducted each year since 2011 to monitor the business relationship between the insurance and motor body repair industry. It was subsequently extended to also include OEMs, as well as paint and equipment suppliers, each of which makes a vital contribution to the motor body repair industry,” said Jeanne Esterhuizen, SAMBRA’s National Chairperson and President of the umbrella Retail Motor Industry (RMI).
The survey is independently managed and audited by Lightstone Consumer. The survey targets the eligible 880 SAMBRA members nationwide to rate insurers, OEMs and suppliers on the following factors: fair business practices (especially prompt payment which now has a dedicated award), green practices, relationship satisfaction, quality of vehicle damage assessment and repairers’ interaction with claims staff, payment speed, customer service, training programmes, product support and more.
This survey – and its outcome – has become an important yardstick against which all partners evaluate themselves and their services to panel shops – and ultimately, the consumer. Its value is demonstrated by the fact that an unusually high 50% plus response rate from SAMBRA members nationwide.
RSB AUTOGROUP were proud winners of the following awards in the Paint Supplier Category:
- Overall Service Excellence
- Best Training
- Best Product Support
RSB AUTOGROUP are extremely honoured to be receiving such prestigious industry awards and would like to thank SAMBRA and its members for the recognition.