PPG Coatings Refinish won the SA Motor Body Repair Association’s (SAMBRA) Best Product Support award in the Paint Supplier category at a gala event held in Stellenbosch recently. The annual SAMBRA Awards honour top vehicle insurers and OEMs, as well as paint and equipment suppliers for their contribution to the sustainability of motor body repairers in South Africa.
SAMBRA represents a large majority of accredited motor body repairers in the country, and work in close collaboration with various industry influencers – including the insurance sector, OEMs, suppliers, the labour department and trade unions, as well as related SETAs – to maintain industry sustainability and development. The SAMBRA Awards is one such exercise.
The survey is independently managed and audited, and targets SAMBRA members nationwide to rate insurers, OEMs, as well as paint and equipment suppliers on a number of factors including relationship satisfaction, quality of vehicle damage assessment and repairers’ interaction with claims staff, payment speed, customer service, green practises, training programmes, product support and more. The outcome of the SAMBRA survey has become an important measure of success and progress in the insurance, OEM and supplier sectors.
The first annual SAMBRA survey was conducted in 2011 to gauge the business relationship between the insurance and motor body repair industry. The survey has since been extended to also include OEMs, as well as paint and equipment suppliers.
“As a motor body repair association, it is our duty to foster effective collaboration between our members on the ground, and insurers, OEMs and suppliers,” said Edwin Martin, SAMBRA’s national director.
“Through this exercise we are able to build best practice models through assisting all parties to re-evaluate and streamline their processes and procedures, and improve skill levels and regulatory compliance. Addressing mutual key performance areas will grow businesses at both ends of the scale and ultimately benefit the consumer.”
Silvia Milone, PPG’s Automotive Refinish market director Southern Africa added, “PPG is proud to announce that we were, for a consecutive time, awarded for the Best Product Support 2016 – Paint Suppliers. The industry is recognising our support, ongoing efforts and commitment we bring to the collision repair shops. Thank you to our customers for their continued and loyal support.”