Car World have done it again! They were awarded National Panelbeater of the year by Discovery Insure for the second year in a row. What an amazing achievement. Collecting the award on behalf of Car World was Dion Scanlen, executive director at the company.
“We view this event and award as highly prestigious. Having won an award from Discovery Insure the last three years in a row, it has become something we look forward to and is an achievement our employees strive towards in our delivery of excellent client service,” said Scanlen.
He went on to say that the Discovery Insure Partner awards are helping to raise the bar in the industry when it comes to client service. “Industry competition makes it harder for us, but it also benefits every client”. On what sets their service apart, he said, “We have been in operation for 30 years and we really aim to always go the extra mile. Each person in our family-owned business knows their job well and knows what is expected to keep our customers happy.”
With 200 people joining Vitalitydrive every day, Anton Ossip, CEO of Discovery Insure said he is proud that Discovery Insure is still the fastest-growing short-term insurer in South Africa. He attributed this in part to Discovery’s unique business model with a strong purpose that guides the innovations and services to offer clients, partners and society value. He also added that customer service and customers’ satisfaction are still the main measures of success, and said that is why Discovery Insure measures every aspect of customer interactions.
The categories for the evening included, motor, non-motor and strategic partnerships. Finalists and winners in each category were identified based on research that Discovery Insure conducts among its client base about their experiences; compliments and complaints received for the review period; interaction with Discovery Insure claims and other tools that add to the service experience; and participation in online training assessments.
Discovery Insure winners:
Top Panelbeater: Gauteng,
Top Panelbeater: Cape Town
CK Coachworks Express.
Top Panelbeater KwaZulu-Natal:
Durban Panelbeaters Pinetown
Top Regional Panelbeater:
DME Auto body Repairs
Top Express Panelbeater:
Most-engaged Procurement Partner of the year: VDS Autobody.
All three top panelbeater winners use R-M as their coatings choice to ensure top quality finish and customer satisfaction time and time again.