Smart Quote
Axalta SEP 2021
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In this day and age with so many different challenges that put wind on your chest, it’s best to remember that efficiency and the crusade to become ever better in what we do is an ever-present motivation on the journey to improvement.  

Vehicle turnaround can become a consistent race winner across both large or small repair shops by focussing on these key-to-key return times for both the client and the insurance customer who enjoy cars that are fixed faster. 

Based on published figures, companies are looking to average just 15 days off road turnaround figures in most developed markets that they operate in. It’s however quite difficult to mirror that performance in South Africa because of our own unique circumstances but that does not stop us examining time killers and the position of exploring some solutions. 

Scheduling workflow is probably one of the largest problems to overcome, for it offers a case of not enough work or too much work. Technicians absent or Covid-19 regulations, the prospect of grabbing every job possible and feeling smug about it can be devastating for company profitability. In examining your output capacity and just what your hourly charge out rate can achieve can be worked out for optimum results split between body repair and paint shop production.  

Often it is best on these calibrations to factor in a full 30% with labour unavailable on capacity issues and adjust your output projection accordingly. Also, the average wait time for parts to arrive in general terms in South Africa is much longer than that of say, Europe or the US.  

Problematic also in these calculations is the clear fact that vehicles in a production line operation as every accident repair job is different and requires an individual attempt to get it repaired properly. So, we have to have a concept to balance the work load on say both driveable and non-driveable repairs. This could be done by using, say for claims of damageability, in repair. 

1.Less than 5 000 work damages estimates 

  1. 5000 to 15 000
  2. 15 000 to 50 000
  3. 50 000 and above

Although this is subjective it can make up a starting point to company operations to maintain forward motion. Also, the things you can’t control such as in creating a daily workload balance and no battle plan can cover. The drop offs are estimate damage assessments which remain unpredictable but if you level off at around 20% deductions for variables you can plan the work and begin to work the plan. 

Getting supplementary additional parts is another approval hindrance that can kill cycle times. These are often extra quote items in the vehicle estimate but try to limit their factors to one per quote. That said there is no quick or easy way to always get it right first time on a given quotation. Obtaining the correct model tear down methods can also eliminate these factory fitment times on components on any quotation.  

Detailed body damage examination for broken clips or fasteners is a vital part of right first time repair to overcome put together recoverable overruns for organisation of the removal parts along with the new becomes integrated part of making the system work. So, store parts in an intuitive fashion that are clearly labelled in bags of a bin. All delivered parts will also need careful inspection. This needs proper attention reducing administrative times to save money on incorrectly delivered or damaged replacement parts is also important. 


Overall the objective of all the cycle time becomes one of communication between all levels of staff and management needs to be uplifted to kill time killers, so parts procurement on time, supplementary parts and other shop throughput efficiency interventions can play a major role in improving efficiencies and ultimately cycle time delivery to the benefit of all concerned.  

Tracking key inductors to improve cycle time performance ratios: 

Tracking key inductors to improve cycle time performance ratios: 

Accident severity 

Keys-to-key per customer 

Touch time 

Volume of paint per refinish hour 

Labour hours charged 

Refinish hours per booth cycle on each unit 

Total booth cycles per day