BMW April 2022

Collision Repairers’ Association (CRA) has created two tools in order to assist you in the event that you have an emergency such as a motor vehicle accident. In a stressful situation or emergency even a person with the greatest memory may not remember critical phone numbers or forget what information they need to get from a third party.

We hope that you never have to use your “In Case of Emergency Contact List” (ICE Contact List) nor the “Accident Assist Checklist” but it’s always better to be safe than sorry. Always be prepared is the right philosophy.

These tools are designed to be completed, printed out and placed in your vehicle’s glove compartment, centre console, or seat pocket so that in case of an emergency it can assist you or emergency workers to contact the right people who know what to do and who to contact.

ICE Contact list

In Case of Emergency Contact List (ICE List) is one of those “just in case” things you don’t want to have to use, but you should have put in place and be ready just in case. You should also make sure that your ICE list is always updated with the latest contact people and details. It is advised that you review your ICE contact list every six months. Readily available emergency contact information can be a lifesaver in the event of a medical emergency.

Your emergency contact list should consist of two parts. The first part if your ICE list that lists four to five people that emergency workers can contact in case of emergency. For ease of reference it can also contain your Insurer or Broker contact details. It is this ICE list that you place inside your vehicle to be readily available in case of an emergency, The second part of your emergency contact list contains the detailed confidential and info contact list of the people your ICE contacts should be able to contact, in case of an emergency.

Your Detail Confidential and Info Contact List should include anyone who needs to be notified. The names of all the people you would want contacted should be listed, together with their phone numbers and their relationship to you or your family members. Your list should include contact information for your home, your office or any other family members’ workplace. Make sure you have doctors and school phone number contacts as well. 

This list shouldn’t be limited to just family members and could include people you may need to contact to take on certain responsibilities for you, such as picking up children from school or a babysitter. Friends, neighbours and relatives may be included, as well as pet-sitters – if relevant. Every family has its own set of important contacts that they would need to call, and it is always better to prepare in advance.

This is the list you have created and given to the people you have listed as your emergency contact details. Do not keep this in your car. You can customise this list to include any relevant information you might think pertinent – eg: doctors, school, pet sitters etc. 

To download the manual for the ICE lists you can visit the website