A National Repair Solutions conference drew many key body shop members to a recent one day conference held in Johannesburg. The conference, convened by Aleeshen Kisten, had a number of keynote speakers in attendance as the Repair Solutions concern strives to improve the company operation.
Company spokesman Kisten reviewed the year’s results and went through a further year’s expectations on the automotive collision repair market that the company envisage for 2017. This was again backed-up by an insurance prospective for the year ahead by Peter Todd.
Graeme Reed from K Smart then went on to underline CSI reports on performance levels of the membership, various appeals programmes as well as customer responses carried out on surveys and various other issues that surround the CSI operations conducted by K Smart.
Then it was the turn of Santam executive Ebraham Asmal to outline the insurance giant’s forward view of the repair market, going as far as 2020 when the world could see up to four billion connected people roaming the planet.
Figures of over 50 billion connected devices were given and the world continues to hurtle full tilt into a digital era with their car. Key players such as Google, Skype and YouTube along with another 20 companies, can all be online within seconds.
Santam then went on to highlight a decrease in motor claims because of the increasing in-car sensor revolution being fitted currently to both trucks and cars with consumer expectations of a seamless car repair experience. This is now in full motion driven by broker segmentation and different sourcing platforms by two different paradyms, one the Santam focus and the other by a claims focus.
Toyota approved repair moves was the subject of Charles Classen who was able to outline the company view on their strong green anti-pollution stance as well as their progress in the local market with their long standing repairer approved networks.
Warren Gillman from Kansai Plascon brought delegates an overview on their increased awareness to best practises needed by training initiatives and the implementation of better skills needed in the new modern paint repair centres.
So the day’s proceedings were largely spent on ways of improving the Repair Solutions projected repair model with all the nuts and bolts of delivering the absolute best deal for the membership into next year’s market place.